Frequently Asked Questions
How do I prepare for my consultation?
Ahead of your consultation, we will send you a link to a comprehensive health questionnaire. Completing this information before your doctor appointment enables you to get the most out of the consultation.
Please ensure all fields are completed (please put n/a in any fields which do not apply) before pressing submit. If fields are left blank it will not submit. Y9u will see a new ‘ Thank you’ page on successful submission to the clinic.Â
For video consultations: We recommend that you log into your account before the start of the consultation to give you time to ensure that you have everything you need. This is to check your device has power and your appointment won’t be disrupted. Please check that you are somewhere quiet, with privacy where you will feel comfortable speaking with the doctor.
The link for your appointment will arrive at the start of your appointment by text and email.Â
What should I do if I have any access needs or require adjustments for my appointment?
We want every woman to feel comfortable and supported during her appointment.
If you have any access needs, for example, mobility, sensory, or communication adjustments — please email info@thelifestylehealthclinic  or use the contact us page and we’ll arrange any support you need.
Can I get a prescription?
Medications may be prescribed when needed. Some medications may require tests before they are safe to prescribe. We will help you arrange this either by recommending home monitoring equipment, arranging blood tests or by providing you with a letter of recommendation for you to discuss with your NHS GP. We do insist, for safety purposes, that you consent to the sharing of your consultation and any medication with your registered NHS doctor . We will be unable to issue a prescription without this permission.
Can I book a follow up?
Yes absolutely! We would encourage all patients to have at least one follow up appointment. As our ethos is centred around a whole health approach, we know that the changes and recommendations that we plan for you can often be challenging and will require our support. Follow up allows us to work together with you. Without it, in our experience, a single appointment does not provide the best level of care, support or help for you in the long term.
Are there any extra or hidden costs?
Probity is a fundamental principle of being a practising doctor. There are no hidden costs. All of our costs are set out on our prices page. You can request a copy of the up to date pricing for blood tests to be emailed to you.Â
Do I need a smart phone?
You can connect for your appointment with a laptop, tablet, desktop computer or smart phone. We will send a link with instructions before your appointment. Â
Can I cancel my appointment?
We do understand that sometimes your situation may change and you may need to change or cancel your appointment. We politely ask that you let us know as soon as you can . If you cancel your appointment with more than 48 hours notice, you will be given a refund. Please see our terms and conditions for more information.
Appointments
How do I book an appointment?
You can book your appointment here.
If you are having difficulty booking via the wesbite please email us info@thelifestylehealthclinic.co.uk
Are all appointments by video consultation?
No, you may choose to book a video consultation or to attend our clinic in person. Details can be found on our booking page.
Can I see you in person?
Yes we currently offer in person appointments. Details can be found on our bookings page.
Why do I need to show photographic identification?
Can I book from a different country?
Our medical insurance only covers us to consult with patients living in England.
Will I stay registered with my NHS GP?
Yes, absolutely, you will stay registered with your NHS GP. Registration with our clinic means you are registering for our services in addition to your existing medical care. For safety reasons, we ask permission from all of our patients that we can share a summary of our consultation with your NHS GP.
What if I need an interpreter?
Please let us know at the time of booking if you require translation services. We will inform you of any additional costs for this service prior to your appointment.Â
Who is the service appropropriate for?
Our clinic is for adult men or women (age 18+).
Can you refer me to a specialist if you think it is needed?
Can I use my private health care insurance?
Some healthcare providers include cover for GP appointments. Please consult with your healthcare insurance before arranging an appointment.
Prescriptions
How will I receive my medication?
We will send your private prescription to our pharmacy provider who will arrange delivery of your medication to your home, usually within 2-3 days.
Are there any medications you can’t prescribe?
What if I don’t want my NHS GP to receive a copy of my appointment notes from the clinic?
We would always encourage you to share your appointment notes so that all of your doctors can keep up to date with your current health. It is a mandatory requirement for any patient requiring a prescription, that permission is given to update your GP.Â
Information security and health records
Where do you keep my medical information?
We take privacy and security very seriously. It is a requirement of our regulatory body that we adhere to strict processes. All of our patient records are stored using a secure GDPR service platform called ‘Clinic You’. You can access our clinic privacy policy here for further information. We can also reassure you that our clinic is registered with the Information Commissioners Office (ICO).
Can I access my health record?
Please ask us if you would like to access your healthcare record and we will forward you the information to do this.
Can I got a copy of my test results?
How do I give feedback or make a complaint?
Our services are centred around you, the patient. We want to know what you think of our service. We are committed to providing excellent patient care. If you need to let us know what we can do better, or similarly, what already works well, please write to us at:
info@thelifestylehealthclinic.co.uk
more information on our complaints procedure can be found HERE
How do I speak to a doctor after my appointment?
Our appointment times have been scheduled to allow enough time to be thorough. We will summarise the consultation in our report to you. However, we do understand that sometimes questions may occur later, when you have had time to reflect. However, email communication, while convenient, can often take us, as your doctor , as much time as a follow up appointment. We will refer to your clinical records and prepare a response that considers all your information. Simple straightforward answers to your enquiry will not incur any additional charges.
We may, at our discretion, recommend a follow up consultation when the query is more in depth. This is to ensure optimal patient safety, allow for the review of your records and maintain the excellent standards of service and patient centred care that you deserve.
Payment
To secure your appointment, payment is taken at the time of booking.
If you cancel your appointment and are eligible for a refund, payment is returned via your original payment method. It can take a few days (up to 10 days) for this process to complete.
This is governed by our payment system ‘Stripe’ and cannot be expedited.
